Customer Service

We take your Privacy seriously - Ethical Foods will always handle your personal information securely and with care. We comply with Australian privacy laws and inform our staff of their obligations.

The information we collect enables us to deliver products to you, improve your customer experience and saves you time re-entering details each time you order from us. We may also collect information for purposes including to: complete other transactions with you or on your behalf;
better understand your requirements and preferences;
improve our service;
protect against fraud or theft; and
provide offers that are of greater interest or benefit to you.

In most cases, we collect your information when you register your details, place an order or provide feedback to us.

We will often need to provide your personal information to third parties who assist us in delivering our products including delivery companies, financial institutions, web-hosting organisations, but we will not use your information for marketing purposes without your consent. Where your personal information is disclosed to these third parties, Ethical Foods will ensure that they undertake to protect your privacy and will only authorise them to use your personal information for the purpose that we supplied it to them. We may also need to pass on personal information to a third party cheque clearance house for account payments or to mercantile agents for account settlement. Sometimes we need to share information with recognised authorities, regulatory bodies, governments and organisations such as banks to investigate possible fraud or other unlawful activities.

If you would like to access the personal information we have on record, please e-mail us.

We take great care to store your personal information securely. It's important to us that you feel confident about shopping at Ethical Foods, especially if you're not used to buying products via the internet. Only specific employees have access to our customers' personal information and only under strict controls and procedures. Our e-commerce site use a process called Secure Sockets Layer (SSL) technology. We use industry standard 128 bit encryption. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted. Credit Card details are not permanently stored on our transactional systems.